Giving should feel safe. Here is what we do, and what you can do, to protect every campaign and every shilling.
A person on our team reads each campaign before it goes live, usually within 24 hours.
We check identity and ask for proof, such as an invoice, quote or letter, that matches the amount being raised.
For larger medical and education campaigns, we may pay the hospital or school directly instead of the organiser.
We look for copied photos and stories, and for details that do not add up.
Anyone can report a campaign. We may pause it and hold payouts while we investigate.
M-Pesa payments are approved on your own phone. Card details are handled by our payment partners, not stored by us.
The organiser tells their story and sets a goal.
We verify ID, proof and photos.
If everything adds up, the campaign goes live.
We keep watching for reports and unusual activity.
Most fundraising scams share the same warning signs.
Real campaigns take donations through the campaign page. Be wary of requests to send money to a personal number in a message.
Scammers create panic. A genuine need can wait a few minutes while you check.
Look for names, places, amounts and proof. Blurry or generic stories are a warning.
If you can find the same picture elsewhere online, report the campaign.